Customer Relationship Management (CRM) Software, Hardware, Services and Research Papers

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Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success by Infor CRM

October 23, 2009 - (Free Research) This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.

(WHITE PAPER)

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Microsoft Dynamics RoleTailored Business Productivity: "Software Designed for Your People" by Microsoft

March 01, 2007 - (Free Research) By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it's reflected in this software.

(WHITE PAPER)

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Drive Business Processes: Achieving the "Last Mile" of Business Productivity by Microsoft

March 01, 2007 - (Free Research) Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service.

(WHITE PAPER)

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WebUI Studio Premier 2009 R1 SP1 by Intersoft Solutions

November 03, 2009 - (Free Research) WebUI Studio 2009 R1 Premier® edition is expertly designed to solve the most complex enterprise-level web development requirements. It offers the ultimate toolset for building dynamic and powerful next-generation Rich Internet Applications.

(TRIAL SOFTWARE)

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Seven Tips for Profiting from Lean Times with CRM by Oracle Corporation

January 26, 2009 - (Free Research) With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need.

(WHITE PAPER)

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How 4 Companies Saved by Moving to the Cloud by NetSuite

October 14, 2009 - (Free Research) This paper presents 4 customer success stories of how a change to NetSuite improved efficentcy as well as the bottomline.

(CASE STUDY)

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Beyond Survival: Thriving Through the Turbulence: BI in the Retail Industry by SAP America Inc

March 31, 2009 - (Free Research) Find out how retail organizations are improving the bottom line, by focusing on key tactics designed to facilitate low cost, efficient, customer-centric operations, all of which require integrated enterprise information and analysis capabilities found in business intelligence (BI) environments.

(WHITE PAPER)

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Management Excellence: Leveraging Technology and Techniques by Oracle Corporation

November 01, 2008 - (Free Research) One in a series of white papers about management excellence, this white paper describes the techniques and technologies that organizations should master on their way to management excellence.

(WHITE PAPER)

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Video White Paper: Seven Tips for Profiting from Lean Times with CRM by Oracle Corporation

June 10, 2009 - (Free Research) The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth.

(VIDEO)

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Maximizing CRM Effectiveness During Lean Times by Oracle Corporation

June 10, 2009 - (Free Research) When the economy turns around, as it will, how will your organization be poised to take advantage of the next expansion? Read the latest white paper written by Steve Diamond, Sr. Director, Product Marketing at Oracle, to learn six areas your organization can focus on to improve business results.

(WHITE PAPER)

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How Successful Manufacturing ERP Selections Are Made: The Top Things to Look for, Look at, and Look beyond When Evaluating an ERP Purchase by IQMS

December 2008 - (Free Research) This paper examines the major considerations manufacturers looking to add, upgrade of replace Enterprise Resource Planning (ERP) software should be aware of. By being cognizant of these aspects you'll ensure that you'll be able to select a solution that best fits your needs, both now and in the future.

(WHITE PAPER)

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Oracle Business Brief: Keeping hold of your customers, especially in tough economic conditions by Oracle Corporation

January 2009 - (Free Research) Midsized companies often feel challenged by their deep pocketed competitors. However, being a midsized business actually makes you more agile in the market. However, this agility is dependent on your ability to manage data, information, and develop processes. This paper will outline how Oracle can help assist your data management solutions.

(WHITE PAPER)

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Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS by SPSS Inc. Worldwide Headquarters

May 2009 - (Free Research) Customer knowledge is market advantage. To refine its edge and better manage customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it.

(CASE STUDY)

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The Five Keys to Organic Growth: How to Drive Profitable Relationships with Predictive Analytics by SPSS Inc. Worldwide Headquarters

February 2009 - (Free Research) This paper makes the case for using predictive analytics to drive organic growth, and gives two different methods for measuring financial return.

(WHITE PAPER)

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Sales and Operations Planning: The Key to Continuous Demand Satisfaction by SAP America Inc

March 2007 - (Free Research) Find out how leading companies are designing their sales and operations planning (S&OP) processes to continuously monitor and meet customer demand.

(WHITE PAPER)

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Developing A Universal Approach To Cleansing Customer And Product Data by SAP America Inc

June 2009 - (Free Research) Data quality has always been an important issue for companies, and this is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data.

(WHITE PAPER)

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Warehouse Management Today: Balancing Financial Pressures and Growing Demands by SAP America Inc

January 2009 - (Free Research) This paper explains why a warehouse management system (WMS) is one of the key technologies required to create a successful adaptive supply chain network. This system enables the extended warehouse to sense and respond to a variety of business requirements and meet complex and changing customer needs.

(WHITE PAPER)

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Operational Excellence: Enabling Sustained Growth Spotlight on the Americas by SAP America Inc

January 2009 - (Free Research) Operational excellence means consistently doing things well across the value chain as a way of gaining competitive advantage. In its broadest terms, it is a discipline that drives corporate strategy.

(WHITE PAPER)

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Madness? Mergers, Acquisitions, and Divestitures by SAP America Inc

October 2008 - (Free Research) This paper discusses why failure happens and how to prevent it by following the overriding best practice in successful acquisitions, mergers, and divestitures: preparedness.

(WHITE PAPER)

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Leverage ERP for Sales & Operations Planning by IFS

January 2009 - (Free Research) Read this white paper to learn how to use your ERP to facilitate Sales and Operations Planning (S&OP), which helps manufacturers rapidly adjust to changes in the market.

(WHITE PAPER)

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How to Assure ERP Success: Taking Ownership by IFS

January 2009 - (Free Research) CarSound CFO Steve Ragow encourages you to take ownership of and master your ERP system to assure your success.

(WHITE PAPER)

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MEDRAD: Automating the Flow of Inbound Sales Orders into SAP Applications, while Simultaneously Reducing Costs and Improving Accuracy by Esker Inc.

July 2009 - (Free Research) This case study explains how MEDRAD implemented Esker DeliveryWare for their SAP solution and documents the benefits they reaped from it. Read this case study to learn how your company can experience the same benefits as MEDRAD with Esker DeliveryWare.

(CASE STUDY)

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