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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Selecting VoIP for Your Enterprise by Global Knowledge Network, Inc.
December 2004 - (Free Research) Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment.
Evaluating business size and budget for SaaS vs. on-premise ERP by Plex Systems
April 2012 - (Free Research) Read this expert e-guide to learn what factors you should consider when choosing between on-premise, hosted, and Software as a Service (SaaS) ERP systems. Discover the plusses and minuses of each delivery method and learn how they might apply to your manufacturing organization's unique needs.
Cashing in on Cost Reductions: Five Surefire Tips for a Better Bottom Line by MSDI
May 2011 - (Free Research) In these competitive times, there’s pressure to conserve cash and operate in the lean. But at the same time, data growth and innovation call for continued IT investment. Toward this end, MSDI offers five surefire ways to improve one’s bottom line—without sacrificing the user experience.
Sharepoint WAN Optimization And WAFS by Peer Software
February 2011 - (Free Research) Design teams across the world collaborate to create and develop products. Unfortunately, IT organizations face serious challenges when collaborative teams share large files. This white paper will assess the strengths and weaknesses of the four technologies most commonly used to enhance file sharing for distributed teams.
BackupCare "Lights-Out" Backup Assistance by Iron Mountain
March 2012 - (Free Research) As IT becomes increasingly-global, managing remote offices and data centers is becoming a sizable challenge for administrators and organizations with already dwindling budgets. There is, however, a solution. Check out this white paper to learn exactly what it is.
When Java EE Is Overkill: Lightweight Application Server Benefits by VMware, Inc.
February 2012 - (Free Research) View this webcast to discover how to combine the portability and agility of the Spring framework for Java EE with a lightweight application server that gives you the flexibility to virtualize Java applications and workloads for the cloud while improving developer productivity, control and manageability and staying within budget constraints.
3 Leading Practices for Agile BI success in Mid-market Organizations by Dell, Inc.
June 2012 - (Free Research) Join this live webcast at 11 a.m. EDT (8 a.m. PDT) on June 5th to gain insight into three leading practices for implementing agile business intelligence (BI). View this insightful resource to learn how to get started with your BI initiative and discover how to be successful with limited budget and staffing resources.
Expanding Active Decision-Making: The Power of Integrating Business Rules and Events by Red Hat
April 2012 - (Free Research) Business rules management systems (BRMSs) help organizations gain real-time insight into application performance and incorporate automation strategies into their processes. Read this white paper to learn more about the budget-friendly open source options when it comes to integrating business events with automated decision-making.
IBM Cognos Express - Hosted Trial by IBM
July 2011 - (Free Research) Test Drive IBM Cognos Express in the Cloud! Check out this easy online trial of IBM Cognos Express. Take a closer look at selected reporting, analysis and planning capabilities – without installing any software on your system. You can access the trial online for up to four hours and repeat the trial as often as you like.
CW+: Special report on SAP by ComputerWeekly.com
December 2010 - (Free Research) Enterprise resource leader, SAP founded in 1972, is facing the slow death of traditional on-premise ERP. Customers with shrinking IT budgets are opting to outsource more of their core business systems.
The Perfect Marriage: Introduce Your Culture to Automated Performance Management by SuccessFactors
March 2012 - (Free Research) Faced with limited budgets and even leaner staff resources, small companies realize that making the most of in-house talent is critical to executing on strategic goals. Read this paper to learn how automating performance appraisal and measuring every employee against clear, objective goals can improve execution of a small company's strategy.
One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.
September 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.
January 2012 - (Free Research) Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
Don’t Just Manage Your Trade Promotions — Optimize Them by SAP America, Inc.
September 2011 - (Free Research) Read this paper to learn how the new SAP Trade Promotion Optimization application can help you optimize your trade promotions with smart, data-driven decisions, improve your trade spend, increase sales performance, and speed return on investment.
Transforming the Finance Organization in the new decade by SAP America, Inc.
December 2011 - (Free Research) As economic cycles go through the ebb and flow of recession and boom, the underlying drivers of financial transformation in business enterprises also change. This is evident in the focus and direction of senior finance executives who have successfully steered their organizations through periods of recessions and prosperity.
Power Your Procurement Evolution with SAP Supplier Relationship Management by SAP America, Inc.
April 2012 - (Free Research) Businesses are seeking to increase bottom-line cost savings through sourcing and procurement functions. To generate value, forward-looking organizations are strengthening supplier relationships and making procurement a more strategic focus in the organization.
Fixed Asset Management Strategies and Best Practices
by Sage Software
February 2012 - (Free Research) Challenges to control fixed assets include lack of accurate physical asset inventories and inadequate tools and resources to adapt to changing tax laws and methods. Read this white paper to learn best practices for managing fixed assets and how control will help you save time and money.
S&OP: Best Practices for Better Business Agility by SAP America, Inc.
February 2012 - (Free Research) With global supply chains, volatile markets, growing volumes of "big data," and advancements in real-time analytics capabilities, technological enablement of sales and operations planning (S&OP) is gaining increasing importance for today's manufacturers. Read this IDC paper to learn more.
IT matters again by ComputerWeekly.com
December 2011 - (Free Research) This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn.
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