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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.
January 04, 2012 - (Free Research) Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
The Innovation Barrier: Has Testing Fallen Behind Development? by Fanfare
February 2007 - (Free Research) Constant product innovation has contributed to a thriving equipment-manufacturing industry, however, fewer time-saving tools are available to QA than developer groups. As a result, testing is becoming an innovation barrier. This paper examines the innovation barrier: its causes, effects, & what’s needed to restore the vigorous pace of innovation.
Selecting VoIP for Your Enterprise by Global Knowledge Network, Inc.
December 2004 - (Free Research) Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment.
Cashing in on Cost Reductions: Five Surefire Tips for a Better Bottom Line by MSDI
May 2011 - (Free Research) In these competitive times, there’s pressure to conserve cash and operate in the lean. But at the same time, data growth and innovation call for continued IT investment. Toward this end, MSDI offers five surefire ways to improve one’s bottom line—without sacrificing the user experience.
Find the most effective cloud services for your business by HP & Intel
October 2011 - (Free Research) HP is driving the evolution of what we call the Instant-On Enterprise. It is an enterprise that embeds technology into everything it does to better serve citizens, partners, employees, and clients.
Sharepoint WAN Optimization And WAFS by Peer Software
February 2011 - (Free Research) Design teams across the world collaborate to create and develop products. Unfortunately, IT organizations face serious challenges when collaborative teams share large files. This white paper will assess the strengths and weaknesses of the four technologies most commonly used to enhance file sharing for distributed teams.
Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.
The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.
Dell Enterprise UPS Family Video by Dell, Inc. and Intel
March 2012 - (Free Research) No organization can afford the downtime, damage, and data loss associated with a power failure. This video explains how the right uninterruptible power supply (UPS) can prevent these costly negative effects and allow you to manage your data centre more effectively.
Doug Ingraham - Hybrid Cloud Infrastructures by Brocade
March 2012 - (Free Research) Doug Ingraham, Vice President, Product Management and Marketing, Data Center Products Group at Brocade, discusses how hybrid clouds are transforming the industry by allowing data center architects to leverage their own assets, as well as public cloud provider assets, to create more agile and cost effective enterprise IT environments.
CW+: Leverage memory technology to cut data centre power consumption by ComputerWeekly.com
December 2010 - (Free Research) Within modern data centers, virtualization has become the means of choice when it comes tooperating efficient server infrastructures for cloud and enterprise computing. On an individualsystem level, this translates into a massive increase of DRAM deployments per server.
E-Guide: Microsoft Virtualization- From Data Center to Desktop by Dell and Microsoft
April 2011 - (Free Research) This guide highlights scenarios that show how virtualization can enable server consolidation, business continuity, and an optimized desktop environment, among others, while examining the Microsoft those solutions. It also explains some of Microsoft’s technology partnership investments that support heterogeneous virtualization environments.
Streamlining network connectivity for agile data centers by Dell, Inc. and Intel
April 2011 - (Free Research) Administering routine network processes can take time away from critical tasks. Dell™ Advanced Infrastructure Manager (AIM) software automates network connectivity, reconfiguration, and workload retargeting to boost data center efficiency.
Video: Fluid Data Overview by Dell, Inc.
April 2012 - (Free Research) Dell Fluid Data architecture was designed to always put the right data in the right place at the right time. With Fluid Data storage, your data center or cloud will be efficient, agile and resilient, easily adapting to changing business conditions. Watch this 3-minute webcast to learn more.
One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.
September 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
Right-Sized Power Systems: A Means to Improved Energy Efficiency by Dell, Inc. and Intel
October 2011 - (Free Research) This white paper examines various perspectives on energy efficiency and explains how lower-power supplies can address the issue of overprovisioning. Discover actions you can take today to optimize resource utilization, reduce procurement expenses, increase performance, and more.
Storage Efficiency Best Practices: Tiering and Energy Efficiency by Dell, Inc.
April 2012 - (Free Research) You need modern storage that is simpler, more agile, and grows along with your business. Check out this expert E-Guide to explore 8 green storage best practices that increase energy efficiency while reducing your costs.
Intel IT’s Cloud Computing Strategy by Dell, Inc. and Intel
May 2011 - (Free Research) This white paper takes a closer look at the vision behind cloud computing. Explore four major aspects of the cloud and access resources to help you develop and implement your data center strategy.
BackupCare "Lights-Out" Backup Assistance by Iron Mountain
March 2012 - (Free Research) As IT becomes increasingly-global, managing remote offices and data centers is becoming a sizable challenge for administrators and organizations with already dwindling budgets. There is, however, a solution. Check out this white paper to learn exactly what it is.
Business Analytics – Pushing Towards Relevance by IBM
May 2012 - (Free Research) This paper details the current state of business analytics, revealing why it's not as pervasive as one may think. Read this now and learn some best practices that will help CIOs spearhead their company's BI initiatives to make better use of data for a competitive advantage.
Next-Generation Analytics: Simpler, Faster, Smarter featuring Forrester Research by Sybase, an SAP company
December 2011 - (Free Research) Watch this webcast and join James Kobielus of Forrester Research, Sybase and Fuzzy Logix to learn how to put the power of complex, advanced analytics into the hands of non-technical knowledge workers and clients. You will learn why companies are turning to in-database analytics to gain faster insight into data.
12G OEM video by Dell, Inc. and Intel
March 2012 - (Free Research) Today's servers are evolving rapidly, and many companies do not know how the latest advances will impact the operation of their data centres. This video spotlights the notable improvements to one server architecture and examines the features that organisations will find most beneficial.
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