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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Realizing the Benefits from Accounts Payable Optimization in SAP by Dolphin February 15, 2010 - (Free Research) Accounts payable remains a manual and often inefficient business process. Read this white paper for a discussion of best practices options and a solid approach to implementing solutions for automating and optimizing Accounts Payable in the SAP environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Beyond EDI: How a Smart Invoice Network Reorders P2P to Drive Global e-Invoicing and Collaboration with All Suppliers by Ariba, Inc. January 10, 2012 - (Free Research) In this white paper, learn best practices for automating workflow and AP to increase accuracy, overall business efficiency, and decrease costs to improve your AP operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sharepoint WAN Optimization And WAFS by Peer Software February 17, 2011 - (Free Research) Design teams across the world collaborate to create and develop prod­ucts. Unfortunately, IT organizations face serious challenges when collaborative teams share large files. This white paper will assess the strengths and weaknesses of the four technologies most commonly used to enhance file sharing for distributed teams. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Choose a Manufacturing System by Sage Software January 06, 2012 - (Free Research) In this white paper, learn how Sage Software has successfully structured their manufacturing system to deliver useful information to enterprises needing to upgrade from legacy and manual systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Selecting VoIP for Your Enterprise by Global Knowledge Network, Inc. December 2004 - (Free Research) Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WFM Tips And Strategies To Ensure Compliance by Infor December 2011 - (Free Research) This white paper details workforce management (WFM) solutions to help employers avoid the penalties of non-compliance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What Is Formal Project Management and Who Needs It? by Global Knowledge August 2009 - (Free Research) This white paper will answer the question of whether or not these standards are necessary in project management by exploring what can happen in the absence of these regulations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Process Management with a Competitive Edge: Implementing Transparent, Agile, and Consistent Business Process Management by ILOG, an IBM Company April 2008 - (Free Research) This white paper explains how a business rule management system (BRMS) can make business process automation easier to understand, maintain and manage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Payables 2011: Efficiency, Visibility and Collaboration in the Financial Supply Chain by Ariba, Inc. January 2012 - (Free Research) In this e-book, learn about a study based on the responses of 116 professionals between July and August of 2011 that examines best practices of high-performing organizations to discover which aspects of invoice receipt, approval processing, payment, and audit serve differentiate them from their lower-performing counterparts. (EBOOK) VIEW ABSTRACT | GO TO

EMA white paper – Business Intelligence for the Business of IT by Hewlett-Packard Company November 2011 - (Free Research) Many companies' IT operations could function at a higher level but they lack proper management. Read this paper now to learn how you can use business intelligence (BI) and applied analytics to improve your IT operations processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Smarter Commerce for Consumer Electronics White Paper by IBM January 2012 - (Free Research) When we talk about the world becoming increasingly interconnected, instrumented and intelligent, the most ubiquitous example is the smartphone. It collects and disseminates data while its users are at home and on the go, serving up just as much socially driven info as static, always-there web content. This white paper outlines smarter commerce. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Costs More Effectively by SAP America, Inc. December 2011 - (Free Research) This Ventana Research paper identifies the IT components that can be used to identify ways to improve cost management for success in today's recovering yet volatile market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Innovation Barrier, Part 2: Symptoms, Solutions, and the Impact on Equipment Manufacturers by Fanfare November 2007 - (Free Research) This paper is the second in a two-part series exploring the innovation barrier – the point at which testing can no longer keep pace with development in the equipment manufacturing industry. It examines the innovation barrier’s symptoms – from slowdowns in development to mounting quality issues – and the potential impact on equipment manufacturers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Idea to Delivery Framework: A Holistic Approach to Deliver Customer Value by SAP America, Inc. December 2011 - (Free Research) Idea-to-delivery is an approach to delivering customer value that takes into account today's highly volatile, regulated, globally interconnected, and trading partner-dependent business environment. In this paper, find an action plan with the evolutionary steps companies can take today to move toward this new approach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP Procurement Services: Boost Margins with Proven Global Spending Strategies by Hewlett-Packard Limited January 2012 - (Free Research) Read this paper to learn more about HP's business processes services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Riding the Growth Wave: Leveraging Economies of Scale by SAP America, Inc. April 2008 - (Free Research) This paper examines how an integrated information technology solution can help you take advantage of economies of scale to boost manufacturing utilization, enhance service levels, and improve the efficiency of your sales and administrative activities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fast Track ERP Implementation: Advice from the Field by IFS June 2009 - (Free Research) ERP implementations don't have to take months or years. This white paper discusses how Colfax Corp. implemented IFS Applications in as little as nine weeks. It presents a case study of Colfax's complex but rapid rollout, and offers fast tracking tips from Colfax Business Analyst Jay Michael. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Instant Messaging Tough Enough for Business: No Server Required by CA Technologies. September 2008 - (Free Research) This white paper discusses the important benefits that business IM can provide to any sized organization, the risks that organizations face from unmanaged use of IM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Innovation Barrier: Has Testing Fallen Behind Development? by Fanfare February 2007 - (Free Research) Constant product innovation has contributed to a thriving equipment-manufacturing industry, however, fewer time-saving tools are available to QA than developer groups. As a result, testing is becoming an innovation barrier. This paper examines the innovation barrier: its causes, effects, & what’s needed to restore the vigorous pace of innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Document Process Automation for customer orders by Esker Inc. January 2008 - (Free Research) This white paper focuses on DPA of order management processes governing incoming documents, and more specifically on customer orders (incoming documents also include supplier invoices). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Platform-as-a-Service Private Cloud with Oracle Fusion Middleware by Oracle Corporation UK Ltd October 2009 - (Free Research) Cloud computing is one of the hottest topics in IT today, but many IT professionals are struggling to determine how best to achieve cloud's promises of agile deployment and elastic capacity without losing control over data, security, and quality of service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Traditional vs. Agile BI by LogiXML January 2012 - (Free Research) This white paper explains the fundamentals of traditional business intelligence (BI) platforms and why traditional BI no longer works with today's market. It then details how BI platforms have changed to become more agile and lightweight. Read on to further your understanding of BI and what the main debate is with traditional versus agile BI. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Keys To Distributed & Agile Application Development by CollabNet October 2011 - (Free Research) This white paper will highlight solutions for application development in globally dispersed organizations. Insights and strategies for maximizing efficiencies in a distributed environment will be presented, along with best practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sell. Smarter. Thriving in the age of the empowered customer by IBM January 2012 - (Free Research) Read this brief white paper and learn about some smarter commerce technologies available from IBM, including cross-channel selling, distributed order management, customer integration and collaboration and much more! You also will gain insight into different supply chain management platforms that IBM has to offer. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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