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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Contact Zone Overview Video by Melissa Data Corp
April 24, 2012 - (Free Research) This brief but informative video demonstrates how Melissa Data's Contact Zone software can help you cleanse and validate data for better data quality and output.
For the Business Analyst, Why Relationships Trump All! by Global Knowledge
June 17, 2011 - (Free Research) The business analyst is the central point of contact between executives, operations and IT. Access this resource for an in-depth overview of the business analyst position and how it relates to IT.
Maximize data quality for improved data management: IT software download by Melissa Data Corp
February 24, 2012 - (Free Research) Contact Zone is open-source extract, transform and load (ETL), and data quality software. Easily build and manage data transformations to cleanse, update, standardize and enrich contact information, helping reduce costs, improve communications and easily integrate enterprise data.
Best Practices for Creating and Maintaining a Clean Database by Experian QAS
November 21, 2011 - (Free Research) Databases hold a wealth of important information but without proper upkeep it is worthless. Read this white paper to learn how easy it is to prevent huge database errors with data cleansing processes.
Ensuring Customer Data Quality for Sales and Marketing by SAP America, Inc.
May 24, 2012 - (Free Research) This webcast discusses how SAP Business Objects Data Quality Management and SAP CRM can help you enforce data quality and governance, address verification and identifies duplicates to achieve fast time-to-value and cost-effective customer data management.
CW+: Leverage memory technology to cut data centre power consumption by ComputerWeekly.com
December 28, 2010 - (Free Research) Within modern data centers, virtualization has become the means of choice when it comes tooperating efficient server infrastructures for cloud and enterprise computing. On an individualsystem level, this translates into a massive increase of DRAM deployments per server.
10 Steps to a Single Customer View by Experian QAS
November 21, 2011 - (Free Research) Creating a single view of customer information starts with correct data. Read this paper to learn 10 steps that assist with improving data quality.
Modular Data Centers Provide an Agile Response to Change by IBM
November 2010 - (Free Research) Read this white paper to learn how moving to modular data center design can deliver significant benefits that can help organizations adapt to change, and provide flexibility to match short-term capacity requirements with long-term growth, and to do so in a cost-effective manner.
Optimize Supplier Data for Better Procurement Decisions by SAP America, Inc.
May 2012 - (Free Research) This video discusses how you can avoid the pitfalls of poor information management and optimize supplier data for improved procurement, visibility, compliance and accuracy.
ALM and Agile Strategies Issue 2 by SearchSoftwareQuality.com
April 2012 - (Free Research) Application lifecycle management (ALM) is what keeps the latest software tools working, and Agile ALM provides transparency and improved communications between teams and stakeholders. This exclusive e-zine discusses the latest collaboration tools for ALM and software configuration management (SCM).
Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.
The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.
ALM and Agile Strategies E-Zine Issue 1 by SearchSoftwareQuality.com
February 2012 - (Free Research) Using modern-day Agile techniques such as automation and cloud hosting solutions, today’s IT leaders have opportunities to reap better returns on their ALM investments. In this issue, experts will share source code control system automation strategies, hosting options for code repositories and trends in requirements management tools.
5 things your Development Teams should be doing now by CollabNet
November 2011 - (Free Research) In this ever-changing world of software development, it's critical to keep up with technologies, methodologies and trends. In this paper, find five tested and proven software development practices your team should be utilizing to accelerate software delivery.
Why Buy Vs. Build Serena Service Manager by SERENA Software, Inc.
April 2012 - (Free Research) This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
Tools for Virtual Disaster Recovery by Dell, Inc.
April 2012 - (Free Research) In this expert podcast, virtualization architect with MTM Technologies Inc. Bill Kleyman explains to how to best utilize the native tools available to you in order to implement an effective DR plan.
SearchSAP.com E-Guide: Managing the Supply Chain for SAP by SAP America, Inc.
May 2012 - (Free Research) <div>
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<p>Read this e-guide to learn how to enhance process automation, supplier collaboration, and supply chain visibility across your SAP environment. Learn expert tips for boosting ROI with SAP’s range of SCM solutions.</p>
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Guidebook: Oracle Cloud Services by ComputerWeekly.com
May 2012 - (Free Research) This independent report from analysts, Nucleus Research offers a critical assessment of Oracle’s Cloud Services.
Preventing Change Management Process Bottlenecks by SERENA Software, Inc.
May 2012 - (Free Research) In this expert e-brief discover the answers to every CIOs top change management questions. Uncover strategies for keeping up with the rapid pace of change management, how much of the change management process should be automated, how to speed up the change management process to keep pace with business demands, and much more.
CW Buyer's Guide: IT Tools by ComputerWeekly.com
May 2012 - (Free Research) This Computer Weekly buyer’s guide to IT tools shows how you can use software and systems to improve the running of your IT department.
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