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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Contact Zone Overview Video by Melissa Data Corp
April 24, 2012 - (Free Research) This brief but informative video demonstrates how Melissa Data's Contact Zone software can help you cleanse and validate data for better data quality and output.
Maximize data quality for improved data management: IT software download by Melissa Data Corp
February 24, 2012 - (Free Research) Contact Zone is open-source extract, transform and load (ETL), and data quality software. Easily build and manage data transformations to cleanse, update, standardize and enrich contact information, helping reduce costs, improve communications and easily integrate enterprise data.
Best Practices for Creating and Maintaining a Clean Database by Experian QAS
November 21, 2011 - (Free Research) Databases hold a wealth of important information but without proper upkeep it is worthless. Read this white paper to learn how easy it is to prevent huge database errors with data cleansing processes.
Ensuring Customer Data Quality for Sales and Marketing by SAP America, Inc.
May 24, 2012 - (Free Research) This webcast discusses how SAP Business Objects Data Quality Management and SAP CRM can help you enforce data quality and governance, address verification and identifies duplicates to achieve fast time-to-value and cost-effective customer data management.
For the Business Analyst, Why Relationships Trump All! by Global Knowledge
June 17, 2011 - (Free Research) The business analyst is the central point of contact between executives, operations and IT. Access this resource for an in-depth overview of the business analyst position and how it relates to IT.
10 Steps to a Single Customer View by Experian QAS
November 21, 2011 - (Free Research) Creating a single view of customer information starts with correct data. Read this paper to learn 10 steps that assist with improving data quality.
Building a Reliable Database Environment: A Guide for SMBs by Dell, Inc. and Intel
April 2010 - (Free Research) Reliability and availability, data protection, performance, and scalability are all essential characteristics of a database management system. This paper looks at each one of those characteristics in detail and offers an implementation guide for SMBs that require a highly reliable database environment.
Optimize Supplier Data for Better Procurement Decisions by SAP America, Inc.
May 2012 - (Free Research) This video discusses how you can avoid the pitfalls of poor information management and optimize supplier data for improved procurement, visibility, compliance and accuracy.
Evaluating business size and budget for SaaS vs. on-premise ERP by Plex Systems
April 2012 - (Free Research) Read this expert e-guide to learn what factors you should consider when choosing between on-premise, hosted, and Software as a Service (SaaS) ERP systems. Discover the plusses and minuses of each delivery method and learn how they might apply to your manufacturing organization's unique needs.
Vendor Landscape: Agile ALM (ALMs for the poor, and for the rich) by CollabNet
April 2012 - (Free Research) Read this white paper to learn who the vendor leaders in the small to mid-sized business (SMB) Agile application lifecycle management (ALM) space are and what each of them specializes in. Depending on what your business needs are, select the one that best fits with your ALM project goals.
Right-Sized Power Systems: A Means to Improved Energy Efficiency by Dell, Inc. and Intel
October 2011 - (Free Research) This white paper examines various perspectives on energy efficiency and explains how lower-power supplies can address the issue of overprovisioning. Discover actions you can take today to optimize resource utilization, reduce procurement expenses, increase performance, and more.
E-Guide: Properly Sizing your Uninterruptible Power Supply for Disaster Recovery Purposes by Dell, Inc. and Intel
March 2011 - (Free Research) Power will be the number-one issue for most IT executives within the next few years. Not only does it represent a significant percentage of data center operating costs, but demand is likely to overtake supply in the near future. This e-guide highlights available courses of action for reducing energy consumption – without sacrificing performance.
Top 10 Steps to Easier ERP Implementations by Exact Software
January 2012 - (Free Research) This white paper provides 10 steps to a seamless and profit-focused enterprise resource planning (ERP) system implementation for small to mid-sized businesses (SMBs) like yours.
Troubleshooting Slow Networks with Wireshark by Global Knowledge
May 2009 - (Free Research) In this white paper, we examine how to use Wireshark, the world's most popular open-source network analyzer, to troubleshoot some of the top causes of poor network performance, including high latency, packet loss, inefficient window sizes, intercepting devices, and application dependencies.
Can the Modern Enterprise be More Agile? From Agile Development to Business Agility by Hewlett-Packard Limited
January 2012 - (Free Research) Distributed teams, policy requirements and brittle legacy processes all threaten to make Agile a “name-only” initiative in big enterprises. Join this Web Event to understand how HP has helped customers identify and breakdown these challenges, showing that size and speed can coexist.
5 Keys to Aerospace and Defense Manufacturing
by Epicor Software Corporation
February 2011 - (Free Research) This paper discusses considerations for A&D manufacturers in the context of enterprise information systems and how they can help address 5 areas of concern: compliance, control, communications, competitiveness, and cutting cost, waste and complexity. The needs of the A&D market aren’t easily addressed by one-size-fits-all products.
Certifiedmail Managed Service by DataMotion
February 2011 - (Free Research) Schalleur, Devine & Surgent (SDS) is a mid‐sized Certified Public Accounting agency with over 30 employees comprised of CPAs and other certified professionals based in Devon, Pennsylvania.
Expanding Active Decision-Making: The Power of Integrating Business Rules and Events by Red Hat
April 2012 - (Free Research) Business rules management systems (BRMSs) help organizations gain real-time insight into application performance and incorporate automation strategies into their processes. Read this white paper to learn more about the budget-friendly open source options when it comes to integrating business events with automated decision-making.
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