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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Contact Zone Overview Video by Melissa Data Corp
April 24, 2012 - (Free Research) This brief but informative video demonstrates how Melissa Data's Contact Zone software can help you cleanse and validate data for better data quality and output.
Maximize data quality for improved data management: IT software download by Melissa Data Corp
February 24, 2012 - (Free Research) Contact Zone is open-source extract, transform and load (ETL), and data quality software. Easily build and manage data transformations to cleanse, update, standardize and enrich contact information, helping reduce costs, improve communications and easily integrate enterprise data.
Best Practices for Creating and Maintaining a Clean Database by Experian QAS
November 21, 2011 - (Free Research) Databases hold a wealth of important information but without proper upkeep it is worthless. Read this white paper to learn how easy it is to prevent huge database errors with data cleansing processes.
Ensuring Customer Data Quality for Sales and Marketing by SAP America, Inc.
May 24, 2012 - (Free Research) This webcast discusses how SAP Business Objects Data Quality Management and SAP CRM can help you enforce data quality and governance, address verification and identifies duplicates to achieve fast time-to-value and cost-effective customer data management.
Fast Track ERP Implementation: Advice from the Field by IFS
June 19, 2009 - (Free Research) ERP implementations don't have to take months or years. This white paper discusses how Colfax Corp. implemented IFS Applications in as little as nine weeks. It presents a case study of Colfax's complex but rapid rollout, and offers fast tracking tips from Colfax Business Analyst Jay Michael.
Cloud Computing Use Case: Improving Supply Chain Visibility by Hewlett-Packard Company
May 09, 2012 - (Free Research) Watch this video to learn how one business was able to improve service delivery, monitoring and tracking by taking advantage of a new cloud system. Review the benefits they experienced, including improved supply chain management and faster service development.
10 Steps to a Single Customer View by Experian QAS
November 21, 2011 - (Free Research) Creating a single view of customer information starts with correct data. Read this paper to learn 10 steps that assist with improving data quality.
For the Business Analyst, Why Relationships Trump All! by Global Knowledge
June 2011 - (Free Research) The business analyst is the central point of contact between executives, operations and IT. Access this resource for an in-depth overview of the business analyst position and how it relates to IT.
IT as a driver of M&A success by ComputerWeekly.com
March 2012 - (Free Research) IT considerations are not given adequate attention or rigour in the due diligence prior to mergers and acquisitions, this report from Ernst & Young reveals.
Simplify Tax Reporting with Fixed Asset Software
by Sage Software
March 2012 - (Free Research) Read this case study to learn about an engineering and manufacturing company that chose to use Sage Fixed Assets to run their reporting, tracking, and depreciation processes. Uncover the benefits they gained from using the system, including improved labor efficiency and simplified reporting.
Integrating a Fixed Asset Management Solution with an ERP System by Sage Software
March 2012 - (Free Research) Watch this webcast to learn the benefits of integrating fixed asset management with your enterprise resource planning (ERP) software. Discover how this strategy can provide a positive impact on your books, reporting, tracking, access, and business functionality.
ERP Selection: Starting Out on the Right Foot by Epicor Software Corporation
April 2012 - (Free Research) <p>Read this Aberdeen Insight analyst report to learn how a good enterprise resource planning (ERP) strategy can make your software selection process a breeze. Find survey results on how companies approached their selection process and how ERP impacts a company's overall performance.</p>
Brady Corporation: Simplifying the SAP® Landscape with Fax as a Service by Esker Inc.
April 2012 - (Free Research) Read this case study to learn how a fax service enabled one manufacturing company to capture all fax orders in their existing SAP system transactions and track each by image and order number to facilitate better efficiency, increase productivity, and accommodate business growth.
Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.
The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.
BI Trends and Strategies E-Zine Issue 1 by SearchBusinessAnalytics
January 2012 - (Free Research) The inaugural issue of BI Trends & Strategies offers sound advice to help you in ensuring your organization is on track to keep up with the rapidly changing landscape of BI and analytics. In this issue, readers will learn about a big data definition and the impact it will have on BI and data warehousing, agile development methodology and more.
Optimize Supplier Data for Better Procurement Decisions by SAP America, Inc.
May 2012 - (Free Research) This video discusses how you can avoid the pitfalls of poor information management and optimize supplier data for improved procurement, visibility, compliance and accuracy.
Devising a test automation strategy: Getting started by Micro Focus
May 2012 - (Free Research) <p>Many organizations are aware of how much easier the testing process would be if they had a testing automation strategy. Yet many are unsure of the best practices for developing a successful plan. This exclusive resource features insight on developing a successful test automation strategy from Agile testing expert, Lisa Crispin.</p>
Capturing opportunity: Cleantech business booms by ComputerWeekly.com
May 2012 - (Free Research) Cleantech is emerging as a suitable alternative source of energy or a means of reducing consumption of expensive resources, this report from Grant Thornton reveals.
ALM: Bringing DevOps into the mix by Hewlett-Packard Company
April 2012 - (Free Research) Read this expert e-guide to learn you can benefit from a 'DevOps' delivery model in today's accelerated software development environments.
The Keys To Distributed & Agile Application Development by CollabNet
October 2011 - (Free Research) This white paper will highlight solutions for application development in globally dispersed organizations. Insights and strategies for maximizing efficiencies in a distributed environment will be presented, along with best practices.
Lean Manufacturing by IFS
January 2012 - (Free Research) This paper illustrates how IFS Applications support lean principles, particularly in the many manufacturing environments that require both rate-based and order-based shop floor execution. This hybrid approach lets you go lean step by step, as you are able, not because an inflexible system forces you to do so.
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