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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

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Contact Zone Overview Video by Melissa Data Corp

April 24, 2012 - (Free Research) This brief but informative video demonstrates how Melissa Data's Contact Zone software can help you cleanse and validate data for better data quality and output.

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Maximize data quality for improved data management: IT software download by Melissa Data Corp

February 24, 2012 - (Free Research) Contact Zone is open-source extract, transform and load (ETL), and data quality software. Easily build and manage data transformations to cleanse, update, standardize and enrich contact information, helping reduce costs, improve communications and easily integrate enterprise data.

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Best Practices for Creating and Maintaining a Clean Database by Experian QAS

November 21, 2011 - (Free Research) Databases hold a wealth of important information but without proper upkeep it is worthless. Read this white paper to learn how easy it is to prevent huge database errors with data cleansing processes.

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Ensuring Customer Data Quality for Sales and Marketing by SAP America, Inc.

May 24, 2012 - (Free Research) This webcast discusses how SAP Business Objects Data Quality Management and SAP CRM can help you enforce data quality and governance, address verification and identifies duplicates to achieve fast time-to-value and cost-effective customer data management.

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10 Steps to a Single Customer View by Experian QAS

November 21, 2011 - (Free Research) Creating a single view of customer information starts with correct data. Read this paper to learn 10 steps that assist with improving data quality.

(WHITE PAPER)

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Real-time Shop Floor Integration, Simplified: The Right ERP System Can Make It Happen by IQMS

December 2008 - (Free Research) The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time.

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For the Business Analyst, Why Relationships Trump All! by Global Knowledge

June 2011 - (Free Research) The business analyst is the central point of contact between executives, operations and IT. Access this resource for an in-depth overview of the business analyst position and how it relates to IT.

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Virtual Desktop Storage Basics: Storage Allocation for VDI by Dell, Inc.

April 2012 - (Free Research) Virtual desktops may make management easier, but you have to make sure you have the right storage in place. Check out this 2-page white paper for an overview of storage-allocation tactics and technologies that will help you fully reap the cost and efficiency benefits that VDI promises.

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E-Guide: Microsoft Virtualization- From Data Center to Desktop by Dell and Microsoft

April 2011 - (Free Research) This guide highlights scenarios that show how virtualization can enable server consolidation, business continuity, and an optimized desktop environment, among others, while examining the Microsoft those solutions. It also explains some of Microsoft’s technology partnership investments that support heterogeneous virtualization environments.

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Optimize Supplier Data for Better Procurement Decisions by SAP America, Inc.

May 2012 - (Free Research) This video discusses how you can avoid the pitfalls of poor information management and optimize supplier data for improved procurement, visibility, compliance and accuracy.

(WEBCAST)

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Five Ways SMBs Can Leverage Virtualization by Dell and VMware

October 2011 - (Free Research) For SMBs, virtualization can enable a simple, cost effective approach to staying agile and effective. Access this white paper to learn how running a virtual environment can help your SMB to be more responsive to business needs.

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The next wave of digitisation: setting your direction, building your capabilities by ComputerWeekly.com

September 2011 - (Free Research) Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report.

(IT BRIEFING)

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Special report on Dell by ComputerWeekly.com

February 2011 - (Free Research) It was the company that came from nowhere to revolutionise an entire industry. Dell, originally a provider of desktop PCs, was instrumental in changing the way that the IT business worked.

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