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Your search for keyword: Customer Service/Help desk returned 82 results.
 
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Drive Business Processes: Achieving the "Last Mile" of Business Productivity by Microsoft

March 01, 2007 - (Free Research) Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing the Amazon Elastic Compute Cloud with CA by CA

October 30, 2009 - (Free Research) Read this paper to learn how innovative management solutions from CA add comprehensive support for Amazon EC2 with real-time automation, application performance, service, and database management.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ingersoll Rand Increases Business Agility with Microsoft Online Services by Microsoft

May 01, 2009 - (Free Research) Ingersoll Rand is a global diversified industrial firm. Ingersoll Rand contracted with Microsoft to standardize desktops, improve infrastructure, and optimize the IT platform resulting in lower IT costs, better agility and increased service levels.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Infor - ERP LX by Infor

September 2008 - (Free Research) Infor ERP LX, the next version ERP BPCS, is a scalable, comprehensive, flexible and integrated ERP solution for mixed-mode and process manufacturers operating in an IBM System i environment. The solution improves the efficiency of core business processes.
(DEMO) VIEW ABSTRACT | GO TO DEMO

HP OpenCall Media Platform: A Cost-effective, Agile IP Media Server by Hewlett-Packard Company

September 2009 - (Free Research) Mobile communication technologies are evolving quickly and new customer demands arise almost every day. At the same time, the economic downturn has impacted budgets, so that cost efficiency now tops the corporate agenda. Service providers must now must not only test and develop new services to meet customer demand, but do it within tight budgets.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: The End User Experience: Flexible Computing by Intel Technology Provider

November 2009 - (Free Research) This podcast explores the business benefits of upgrading to a flexible computing environment. Discover how you can help your customers transition to this environment by providing application virtualisation, profile virtualisation and centralised management tools.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services by Infoblox

March 2009 - (Free Research) This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success by Infor CRM

October 2009 - (Free Research) This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Microsoft Dynamics RoleTailored Business Productivity: "Software Designed for Your People" by Microsoft

March 2007 - (Free Research) By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it's reflected in this software.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SAP® Business All-in-One Fast-Start Program: Creating Affordable, Flexible Solutions for Faster Value by SAP AG

February 2008 - (Free Research) The SAP® Business All-in-One fast-start program enables you to configure a solution online, obtain an estimate of costs, and implement the solution quickly and cost-effectively. It delivers rapid time to value and lets you tailor the solution to meet your changing needs, protecting your long-term investment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Seven Tips for Profiting from Lean Times with CRM by Oracle Corporation

January 2009 - (Free Research) With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving Costs Out and Efficiency In with Enterprise Barcode and Radio-Frequency Identification (RFID) Label Management by TAKE Supply Chain

October 2009 - (Free Research) In this paper you will learn how TAKE Supply Chain has developed a scalable, rules-based barcode label and RFID print management platform that allows business users — not IT programmers — to effectively administer tagging output and compliance programs, which can increase efficiency while decreasing costs with RFID label management.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Red Hat Continues To Redefine SOA: Simple. Open. Affordable by JBoss, a Division of Red Hat

October 2008 - (Free Research) Despite the significant progress made with open standards in the industry, most SOA platforms are delivered with many proprietary, closed extensions that focus on customer lock-in more than automation of the value chain. Red Hat believes there is a better way. We redefine SOA to be simple, open, and affordable.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Video White Paper: Seven Tips for Profiting from Lean Times with CRM by Oracle Corporation

June 2009 - (Free Research) The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth.
(VIDEO) VIEW ABSTRACT | GO TO

Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS by SPSS Inc. Worldwide Headquarters

May 2009 - (Free Research) Customer knowledge is market advantage. To refine its edge and better manage customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Oracle Business Brief: Keeping hold of your customers, especially in tough economic conditions by Oracle Corporation

January 2009 - (Free Research) Midsized companies often feel challenged by their deep pocketed competitors. However, being a midsized business actually makes you more agile in the market. However, this agility is dependent on your ability to manage data, information, and develop processes. This paper will outline how Oracle can help assist your data management solutions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Five Keys to Organic Growth: How to Drive Profitable Relationships with Predictive Analytics by SPSS Inc. Worldwide Headquarters

February 2009 - (Free Research) This paper makes the case for using predictive analytics to drive organic growth, and gives two different methods for measuring financial return.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Catalyst XPS - The Solution for Cross-Carrier Small Parcel Shipping From the SAP® Environment by CDC Global Services - Catalyst

September 2009 - (Free Research) This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Success in a Dark Market: An Inside Look at How the Fraud Underground Operates by RSA, The Security Division of EMC

September 2009 - (Free Research) The fraud underground is a sophisticated criminal enterprise that operates much like a real-world business. This white paper examines how the fraudster underground operates, the intricate supply chain that supports it, and how it continues to evolve.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dealing with Chaos: 4 Steps to Manufacturing Success by Infor

September 2008 - (Free Research) Manufacturers must be prepared to recognize impending change as early as possible, assess the potential impact, determine the optimum strategy for dealing with the change, and implement that strategy in the most effective way possible. In this white paper you'll learn 4 steps toward developing chaos-tolerant business processes.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Deploying Oracle® Business Intelligence Enterprise Edition on Sun Systems by Sun Microsystems, Inc.

November 2009 - (Free Research) This paper describes an enterprise deployment architecture for Oracle™ Business Intelligence Enterprise Edition using Sun servers running the Solaris™ Operating System and Sun™ Storage 7000 Unified Storage systems.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Operator Networks as an Outsourcing Service by Alcatel-Lucent

November 2009 - (Free Research) Communications service providers are increasingly looking at vendors as partners to help them provide a new generation of managed services. This new trend has advantages for customers, service providers, and vendors that have the expertise on staff to handle increasingly complex network services. Read this eGuide to learn more.
(EGUIDE) VIEW ABSTRACT | GO TO

5 Steps to Reducing Downtime: Best Practices for Windows Server Application High Availability by Marathon Technologies

September 2009 - (Free Research) This white paper discusses five steps for protecting Windows Server applications from downtime, offering established best practices to reduce potential single points of failure and ensure rapid recovery or continued operations in the event of failure.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Rational Agile Development Solutions eKit by IBM

September 2009 - (Free Research) Learn how agile development can lead to improved team efficiency, shorter development cycles, and higher quality software that is better suited to the customer's needs.
(ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

Extend SAP Warehouse Management Capabilities: Kubota Tractors Implements SAP® Console by CDC Global Services - Catalyst

November 2009 - (Free Research) This case study explains how Kubota turned to Catalyst to implement SAP® Console Technology and extend SAP warehouse management capabilities. Read on to learn how Catalyst was able to deliver this inside four months, ensuring no loss of business and driving significant benefits throughout the business.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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