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IT Service Management (ITSM)/ IT Infrastructure Library (ITIL)
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Lubrizol's Service Management Transformation by HP and Intel
June 01, 2011 - (Free Research) This case study highlights how one company used cutting-edge software tools and training to help streamline service management and turn it from a bottleneck into a smoothly running operation that was more responsive to users' needs but without bloating costs or stretching precious IT staff resources.
Special report on Dell by ComputerWeekly.com
February 16, 2011 - (Free Research) It was the company that came from nowhere to revolutionise an entire industry. Dell, originally a provider of desktop PCs, was instrumental in changing the way that the IT business worked.
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