IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | IT Training and Certification | Enterprise Resource Planning (ERP) | Business Process Management (BPM) | IT Portfolio Management | Network Management | Availability, Performance and Problem Management | Supply Chain Management | Collaborative Tools | Service Oriented Architecture (SOA)

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Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Maximize efficiency and increase business value with automation by Hewlett-Packard Company October 26, 2011 - (Free Research) This case study from a national restaurant chain provides detail on their approach and business benefits of using HP Operations Orchestration to improve service levels to internal customers, drive efficiencies and reduce costs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Oracle Business Intelligence Applications Overview by Oracle Corporation January 22, 2011 - (Free Research) This paper explains how Oracle Business Intelligence (BI) Applications are complete, prebuilt BI solutions that deliver intuitive, role-based intelligence for everyone in an organization - from front line employees to senior management - that enable better decisions, actions, and business processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Rethinking Managed Print Services (MPS) by ComputerWeekly.com November 08, 2011 - (Free Research) This paper from Quocirca outlines the need for Managed Print Services (MPS)  and why organisations that are operating a heterogeneous print environment should consider an independent MPS provider to proactively manage and transform their print infrastructure. (ANALYST REPORT) GO TO ANALYST REPORT

CW+: Special report on SAP by ComputerWeekly.com December 15, 2010 - (Free Research) Enterprise resource leader, SAP founded in 1972, is facing the slow death of traditional on-premise ERP. Customers with shrinking IT budgets are opting to outsource more of their core business systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

e-Learning Best Practices as You Begin Your Research into Learning Management Systems by SyberWorks, Inc. March 2008 - (Free Research) The e-Learning industry has grown tremendously since the early days of computers and the Internet. This white paper will provide some basic information to help you as you begin your research into e-Learning and learning management systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Lubrizol's Service Management Transformation by HP and Intel June 2011 - (Free Research) This case study highlights how one company used cutting-edge software tools and training to help streamline service management and turn it from a bottleneck into a smoothly running operation that was more responsive to users' needs but without bloating costs or stretching precious IT staff resources. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Tips for a Pain Free ERP Implementation by Plex Systems July 2010 - (Free Research) Your next software implementation doesn’t have to be a nightmare. It can be done faster and with less training and without the need for upgrades or continued training. Read this paper to learn about the Plex Online implementation and training process, a process perfected over hundreds of successes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Phoenix Logistics Video Case Study by Plex Systems February 2012 - (Free Research) View this brief video that explains how Phoenix Logistics, a leading provider of manufacturing industry solutions, replaced its inefficient, manual and paper-based business processes with an enterprise resource planning (ERP) software implementation that significantly improved efficiency and reduced overall costs by 25%. (VIDEO) VIEW ABSTRACT | GO TO

Agile Development: Sure-Fire Ways to Fail When You Scale by VersionOne Inc. September 2008 - (Free Research) While there are many "how to" options to extending agile beyond a few teams, this white paper focuses on critical recommendations for organizations moving to full-scale agile development. Avoiding these pitfalls can mean the difference between... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BPM SOA and Web 2.0: Business Transformation or Train Wreck? by Oracle Corporation August 2008 - (Free Research) The challenges faced by today’s government agencies and commercial operations are many and varied—and to stay afloat, these organizations must not only promote change from within, but they must also be agile enough to quickly adapt to evolving markets, policies, regulations, and business models. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Digital Content Will Grow 40x by 2020 - Are You Prepared? by DataDirect Networks November 2011 - (Free Research) This paper examines how media organizations are deploying DataDirect Networks (DDN) solutions to solve operational challenges and capitalize on new streams of revenue. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices of Agile Tool Users by AccuRev November 2011 - (Free Research) Since you invested so much to get Agile training and acquire and install Agile tools, why not get the most out of your investment? By following the best practices outlined in this white paper you will increase your chances of success with Agile and increase the quality of the software you create with your Agile process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Video - Andrew Bartolini on Collaborative Sourcing by Ariba, Inc. December 2011 - (Free Research) Ardent Partners analyst and CPO Rising author, Andrew Bartolini, shares his insights into successful buyer/seller collaboration and supply chain sourcing. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Gartner: Decide now if you will become a money-making CIO by ComputerWeekly.com January 2011 - (Free Research) This report from Gartner describes six distinctly different styles of "money-making CIO" that are likely to evolve between 2011 and 2020. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Special report on Dell by ComputerWeekly.com February 2011 - (Free Research) It was the company that came from nowhere to revolutionise an entire industry. Dell, originally a provider of desktop PCs, was instrumental in changing the way that the IT business worked. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computer Weekly Buyers' Guide: Cloud Computing by ComputerWeekly.com January 2011 - (Free Research) This seven-page Buyer’s Guide to Cloud Computing by Computer Weekly journalists details the kinds of cloud offering that CIOs and senior IT professionals will need to take into account as they plan future outsourcing, hosting and application strategies. (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

Project Management Network Diagram: A Tool for Understanding the PM Life Cycle by Global Knowledge Network, Inc. December 2005 - (Free Research) This white paper will help you better understand the Project Management Life Cycle by introducing the Project Management Network Diagram (PM Network Diagram) from Global Knowledge. This diagram provides a visual illustration of the life cycle and can help you prepare for the PMP exam. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Application Lifecycle Management: Breaking Down Technology Silos by CA Technologies. June 2011 - (Free Research) This video demonstrates how using the same application performance management solution in each stage of an application development contributes to organization’s success by enabling all teams to speak the same language and further reducing the total cost of ownership. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Selecting VoIP for Your Enterprise by Global Knowledge Network, Inc. December 2004 - (Free Research) Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Carson Home - X3 + Payments by Sage Software January 2012 - (Free Research) This webcast provides an overview of how one distribution company leveraged the Sage X3 enterprise resource planning (ERP) system to streamline and improve the efficiency of their business processes. (VIDEO) VIEW ABSTRACT | GO TO

Server Virtualization 101: Part 4 High Availability by Dell and VMware December 2009 - (Free Research) In this videocast, learn how to ensure high availability (HA) to meet end user needs. Discover how virtualization software helps ensure optimal HA and get tips to plan for your high availability requirements. Find out how to combine virtualization software with servers and planning time to reach high levels of availability. (VIDEO) VIEW ABSTRACT | GO TO

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