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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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Contact Zone Overview Video by Melissa Data Corp

April 24, 2012 - (Free Research) This brief but informative video demonstrates how Melissa Data's Contact Zone software can help you cleanse and validate data for better data quality and output.

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Maximize data quality for improved data management: IT software download by Melissa Data Corp

February 24, 2012 - (Free Research) Contact Zone is open-source extract, transform and load (ETL), and data quality software. Easily build and manage data transformations to cleanse, update, standardize and enrich contact information, helping reduce costs, improve communications and easily integrate enterprise data.

(DEMO)

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Best Practices for Creating and Maintaining a Clean Database by Experian QAS

November 21, 2011 - (Free Research) Databases hold a wealth of important information but without proper upkeep it is worthless. Read this white paper to learn how easy it is to prevent huge database errors with data cleansing processes.

(WHITE PAPER)

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Ensuring Customer Data Quality for Sales and Marketing by SAP America, Inc.

May 24, 2012 - (Free Research) This webcast discusses how SAP Business Objects Data Quality Management and SAP CRM can help you enforce data quality and governance, address verification and identifies duplicates to achieve fast time-to-value and cost-effective customer data management.

(WEBCAST)

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10 Steps to a Single Customer View by Experian QAS

November 21, 2011 - (Free Research) Creating a single view of customer information starts with correct data. Read this paper to learn 10 steps that assist with improving data quality.

(WHITE PAPER)

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Real-time Shop Floor Integration, Simplified: The Right ERP System Can Make It Happen by IQMS

December 2008 - (Free Research) The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time.

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For the Business Analyst, Why Relationships Trump All! by Global Knowledge

June 2011 - (Free Research) The business analyst is the central point of contact between executives, operations and IT. Access this resource for an in-depth overview of the business analyst position and how it relates to IT.

(WHITE PAPER)

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Optimize Supplier Data for Better Procurement Decisions by SAP America, Inc.

May 2012 - (Free Research) This video discusses how you can avoid the pitfalls of poor information management and optimize supplier data for improved procurement, visibility, compliance and accuracy.

(WEBCAST)

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Mobile Apps Stores by ComputerWeekly.com

March 2012 - (Free Research) Juniper Research analyses the growing market for mobile apps in this report extract.

(ANALYST BRIEF)

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Accenture Technology Vision 2012 by ComputerWeekly.com

January 2012 - (Free Research) Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012.

(IT BRIEFING)

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CW Buyer's Guide: IT Tools by ComputerWeekly.com

May 2012 - (Free Research) This Computer Weekly buyer’s guide to IT tools shows how you can use software and systems to improve the running of your IT department.

(ESSENTIAL GUIDE)

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Achieve Flexibility and Efficiency by Integrating VMware vSphere, Hyper-V and SAP Applications by Hewlett-Packard Company

March 2011 - (Free Research) To win in today’s competitive marketplace, your company needs to be agile in both business and technology. You can achieve this by virtualizing your SAP solution-based environment on HP ProLiant DL980 G7 and HP ProLiant DL580 G7 servers featuring the Intel Xeon processor 7500 series.

(WHITE PAPER)

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5 Ways IT Managers Can Leverage SOA to Deploy More Agile & Adaptable Business Applications by Oracle Corporation UK Ltd

November 2011 - (Free Research) In this white paper, learn five of the most compelling reasons to consider implementing a service-oriented architecture (SOA), particurally if your business id commited to increasing agility.

(WHITE PAPER)

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Platform-as-a-Service Private Cloud with Oracle Fusion Middleware by Oracle Corporation UK Ltd

October 2009 - (Free Research) Cloud computing is one of the hottest topics in IT today, but many IT professionals are struggling to determine how best to achieve cloud's promises of agile deployment and elastic capacity without losing control over data, security, and quality of service.

(WHITE PAPER)

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Analyze and Strategize: Exploring Database Upgrades by Oracle Corporation UK Ltd

February 2011 - (Free Research) This paper takes a detailed look at the leading reasons to do a database upgrade and the specific benefits of upgrading.

(WHITE PAPER)

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