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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Accenture Technology Vision 2012 by ComputerWeekly.com
January 23, 2012 - (Free Research) Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012.
Lean Manufacturing by IFS
January 11, 2012 - (Free Research) This paper illustrates how IFS Applications support lean principles, particularly in the many manufacturing environments that require both rate-based and order-based shop floor execution. This hybrid approach lets you go lean step by step, as you are able, not because an inflexible system forces you to do so.
Certifiedmail Managed Service by DataMotion
February 08, 2011 - (Free Research) Schalleur, Devine & Surgent (SDS) is a mid‐sized Certified Public Accounting agency with over 30 employees comprised of CPAs and other certified professionals based in Devon, Pennsylvania.
No Compromise Performance and Security with Oracle's x86 Intel-based Systems by Oracle Corporation
December 06, 2011 - (Free Research) This white paper details the security features in each layer of Oracle’s integrated end-to-end solution stack, including infrastructure, database, middleware and application security, as well as the economic benefits of deploying a defense-in-depth strategy.
Serena Service Manager: Demo by SERENA Software, Inc.
April 04, 2012 - (Free Research) This webcast demonstrates how Serena Service Manager offers a powerful, process based approach to orchestrating IT Service Management (ITSM). It provides end-to-end service visibility, unifies the IT service delivery experience, and is flexible and adaptable to changing business needs.
6 Ways to Justify Prices and Rein in Costs with Enterprise Software by Epicor Software Corporation
May 10, 2012 - (Free Research) <p>Read this white paper to learn how medical manufacturers are using enterprise resource planning (ERP) software to reduce the costs of their operations as well as justify current prices to insurers based on success rates and patient value.</p>
Podcast: Cloud computing options for manufacturing IT demystified by SAP America, Inc.
May 09, 2012 - (Free Research) Listen to this podcast with Forrester Research principal analyst Liz Hebert to learn about the cloud-based enterprise resource planning (ERP) and supply chain management application options available to today's manufacturers. Get tips on software selection and integration.
E-Book - Cloud Computing: What It Can Do for Your Manufacturing Supply by SAP America, Inc.
May 09, 2012 - (Free Research) Cloud-based manufacturing applications have exploded onto the market, and with so much hype, determining their suitability and usefulness can be tricky. Read this expert e-book to get tips on how the cloud can be leveraged for ERP, supply chain management, and global inventory management, and learn what to look out for in a still-maturing market.
ERP in Manufacturing 2011 Defining the ERP Strategy by Epicor Software Corporation
March 20, 2012 - (Free Research) This Aberdeen benchmark report takes a look back at enterprise resource planning (ERP) system trends in 2011. Learn how manufacturers performed based on their ERP implementations and the impact of their overall ERP strategies.
Top considerations for implementing SaaS ERP by Plex Systems
April 09, 2012 - (Free Research) Read this expert e-guide to find best practices for integrating cloud-based customer relationship management (CRM) applications with on-premise ERP systems.
Why the Cloud Is More Than Hot Air for the Manufacturing Enterprise by Plex Systems
March 2012 - (Free Research) Manufacturers still have legitimate reservations about cloud-based enterprise resource planning (ERP) when it comes to scaling and customization, business continuity, and proprietary data security. Read this white paper to find out if cloud-based ERP can address these concerns.
When Java EE Is Overkill: Lightweight Application Server Benefits by VMware, Inc.
February 2012 - (Free Research) View this webcast to discover how to combine the portability and agility of the Spring framework for Java EE with a lightweight application server that gives you the flexibility to virtualize Java applications and workloads for the cloud while improving developer productivity, control and manageability and staying within budget constraints.
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