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Selecting VoIP for Your Enterprise by Global Knowledge Network, Inc.
December 2004 - (Free Research) Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment.
Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.
The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.
Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Business Agility and the True Economics of Cloud Computing by VMware, Inc.
February 2012 - (Free Research) Beyond cost reduction, demonstrating the true value of cloud computing has its challenges. This paper, based on global research, reveals a direct link between cloud computing and business agility—how business outcomes are associated with agility, the role of IT for agile companies and the importance of cloud computing to business leaders.
How to Build an IAAS Cloud by GlassHouse Technologies (UK) Ltd.
August 2011 - (Free Research) Can you build your own internal cloud? Or even better, can you transition your existing environment to an internal cloud model? At first blush, this may seem like a herculean task, but in reality it is a matter of following a few simple rules, adopting a few disciplines, and finding some good tools.
CW Buyer's Guide: IT Tools by ComputerWeekly.com
May 2012 - (Free Research) This Computer Weekly buyer’s guide to IT tools shows how you can use software and systems to improve the running of your IT department.
Collaboration in Agile development: Requirements analysis is a team effort by Micro Focus
May 2012 - (Free Research) Agile development roles are no longer set in stone. The most successful and efficient teams work together, each adding their own perspective. This featured article uncovers why testers should participate in requirement analysis and how organizations are getting their whole team more involved in Agile projects.
Capturing opportunity: Cleantech business booms by ComputerWeekly.com
May 2012 - (Free Research) Cleantech is emerging as a suitable alternative source of energy or a means of reducing consumption of expensive resources, this report from Grant Thornton reveals.
The Future of Loyalty by SAP America, Inc.
December 2011 - (Free Research) Read this paper to learn how the changing face of customer loyalty is affecting retailers now and in the future. Learn how to gain advantage from more adept use of technology and data, and the importance of effective customer insight to stay attuned to fast-changing customer behavior and sentiments.
Agility Meets Stability: Best Practices for Application Integration by IBM
December 2011 - (Free Research) In this white paper, Dan Moore, the senior vice president of professional services at IBM, Cast Iron reviews the current application environment in light of emerging trends, describes an ideal complete integration solution and discusses common sense best practices as well as pitfalls.
Doug Ingraham - Hybrid Cloud Infrastructures by Brocade
March 2012 - (Free Research) Doug Ingraham, Vice President, Product Management and Marketing, Data Center Products Group at Brocade, discusses how hybrid clouds are transforming the industry by allowing data center architects to leverage their own assets, as well as public cloud provider assets, to create more agile and cost effective enterprise IT environments.
Infrastructure Performance Management for Virtualized Systems by Virtual Instruments
March 2011 - (Free Research) To extend virtualization to the business-critical and performance-critical applications that are under the ownership of dedicated application support teams, the IT Operations group who owns the virtual environment must provide accurate and credible performance assurances for the virtual infrastructure that will be supporting these applications.
Accenture Technology Vision 2012 by ComputerWeekly.com
January 2012 - (Free Research) Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012.
Special report on Dell by ComputerWeekly.com
February 2011 - (Free Research) It was the company that came from nowhere to revolutionise an entire industry. Dell, originally a provider of desktop PCs, was instrumental in changing the way that the IT business worked.
Cashing in on Cost Reductions: Five Surefire Tips for a Better Bottom Line by MSDI
May 2011 - (Free Research) In these competitive times, there’s pressure to conserve cash and operate in the lean. But at the same time, data growth and innovation call for continued IT investment. Toward this end, MSDI offers five surefire ways to improve one’s bottom line—without sacrificing the user experience.
Sharepoint WAN Optimization And WAFS by Peer Software
February 2011 - (Free Research) Design teams across the world collaborate to create and develop products. Unfortunately, IT organizations face serious challenges when collaborative teams share large files. This white paper will assess the strengths and weaknesses of the four technologies most commonly used to enhance file sharing for distributed teams.
One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.
September 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.
January 2012 - (Free Research) Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
Computer Weekly - 8 May 2012: The changing face of retail IT by ComputerWeekly.com
May 2012 - (Free Research) In this week’s Computer Weekly, we look at the IT challenges facing retailers, as consumers turn increasingly to web and mobile shopping channels. Oracle president Mark Hurd talks about how the supplier intends to simplify IT infrastructures. And new government CIO Andy Nelson discusses how he plans to transform Whitehall IT. Read the issue now.
Find the most effective cloud services for your business by HP & Intel
October 2011 - (Free Research) HP is driving the evolution of what we call the Instant-On Enterprise. It is an enterprise that embeds technology into everything it does to better serve citizens, partners, employees, and clients.
BPM SOA and Web 2.0: Business Transformation or Train Wreck? by Oracle Corporation
August 2008 - (Free Research) The challenges faced by today’s government agencies and commercial operations are many and varied—and to stay afloat, these organizations must not only promote change from within, but they must also be agile enough to quickly adapt to evolving markets, policies, regulations, and business models.
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