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Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.
The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.
Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Selecting VoIP for Your Enterprise by Global Knowledge Network, Inc.
December 2004 - (Free Research) Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment.
What Is Formal Project Management and Who Needs It? by Global Knowledge
August 2009 - (Free Research) This white paper will answer the question of whether or not these standards are necessary in project management by exploring what can happen in the absence of these regulations.
UPS Operating Modes: A Global Standard by Liebert Corporation
April 2011 - (Free Research) Uninterruptible Power Supply (UPS) terminology is a complex subject, often made more confusing by the competing marketing claims of various manufacturers. This paper explains this terminology and discusses the capabilities and limitations of the various classifications.
CW+: Overview of the Open Group Security Forum by ComputerWeekly.com
October 2010 - (Free Research) The Security Forum is a membership group of security experts from both the customer and supply sides of industry, government, and academia, who share a common aim to raise confidence levels in IT business operations.
Cashing in on Cost Reductions: Five Surefire Tips for a Better Bottom Line by MSDI
May 2011 - (Free Research) In these competitive times, there’s pressure to conserve cash and operate in the lean. But at the same time, data growth and innovation call for continued IT investment. Toward this end, MSDI offers five surefire ways to improve one’s bottom line—without sacrificing the user experience.
Sharepoint WAN Optimization And WAFS by Peer Software
February 2011 - (Free Research) Design teams across the world collaborate to create and develop products. Unfortunately, IT organizations face serious challenges when collaborative teams share large files. This white paper will assess the strengths and weaknesses of the four technologies most commonly used to enhance file sharing for distributed teams.
How Dell Helps You Quickly Realize the Benefits of an Exchange Migration by Dell, Inc. and Intel
April 2012 - (Free Research) <p>Many organizations have put off upgrades to Exchange 2010, despite an array of reasons - both well known and less obvious to IT pros - to migrate to this enhanced server version. This white paper describes the salient characteristics of Exchange 2010 and differentiates between three types of deployment models.</p>
Lean Manufacturing by IFS
January 2012 - (Free Research) This paper illustrates how IFS Applications support lean principles, particularly in the many manufacturing environments that require both rate-based and order-based shop floor execution. This hybrid approach lets you go lean step by step, as you are able, not because an inflexible system forces you to do so.
An Enterprise Strategy for Introducing Agile by CollabNet
July 2011 - (Free Research) This white paper explores how organizations can integrate an agile framework without exposing themselves to undue risk caused by the transition.
One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.
September 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.
January 2012 - (Free Research) Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
Find the most effective cloud services for your business by HP & Intel
October 2011 - (Free Research) HP is driving the evolution of what we call the Instant-On Enterprise. It is an enterprise that embeds technology into everything it does to better serve citizens, partners, employees, and clients.
Information Security Magazine - June 2012 by SearchSecurity.com
May 2012 - (Free Research) In this month’s issue, Global Vice President of the Information Security Forum, Steve Durbin, offers five actions you can take to prepare for today’s external threats, proven steps to counter internal threats, and practical advice on how to better prepare and respond to foreseen (and unforeseen) compliance regulations.
You Can't Have Self-service BI Without Self-service DI by Quest Software
May 2012 - (Free Research) This paper discusses the direct relationship of self-service business intelligence (BI) and self-service data integration (DI) and explores how to build a complete self-service solution that provides enhanced visibility and flexibility for integrating, cleansing and analyzing data with ease.
SearchSoftwareQuality.com E-Guide: ALM and Requirements Management by SAP America, Inc.
May 2012 - (Free Research) Read this expert e-guide to explore collaborative practices that agile teams are using to minimize requirements churn and become familiar with some of the commercial and open source requirements management tools available today.
Improving business processes and customer satisfaction with Cloud Applications by SAP America, Inc.
May 2012 - (Free Research) Many organizations struggle when it comes to improving sales, driving customer satisfaction, collaborating with business partners, and maximizing value of applications. Access this virtual environment for a bevy of content that can help you conquer your greatest business struggles ranging from optimizing sales to the cloud and beyond.
Winshuttle Pays Off for HR Department at Southwark Council by Winshuttle, LLC
May 2012 - (Free Research) Human resources (HR) departments in large companies often struggle with keeping track of employees and paperwork while maintaining efficiency. Read this brief case study to discover how you can improve efficiency by minimizing SAP data entry in the HR department with the help of Winshuttle Transaction, an automated data entry system.
Developing a Strategic Approach to Data Center Networking by Ciena
September 2011 - (Free Research) Uncover how to overcome many data centre networking challenges by developing a coherent networking strategy, which will help you architect a stronger, more flexible network to enable future growth in a cost-efficient, deterministic, and manageable manner.
Is Your Complete Restoration Plan on Track? by Iron Mountain
March 2012 - (Free Research) Check out this white paper to learn how finding the right storage partner can help you ensure your data is protected and accessible and put your mind at ease. Read on to discover what to look for in an offsite partner, explore key DR concerns to determine how your existing strategy holds up and more.
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