Service Oriented Architecture (SOA) | Virtualization | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Business Process Management (BPM) | Application Integration | Application Management and Maintenance | Customer Service (General) | Enterprise Resource Planning (ERP) | Data Center Management | Enterprise Systems Management

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CW+ Exclusive EquaTerra research: Taking the pulse of the European outsourcing market by ComputerWeekly.com July 15, 2010 - (Free Research) EquaTerra is pleased to offer to Computer Weekly readers a custom, European focused edition of the results from its 2Q10 EquaTerra global business and information technology (IT) services Pulse survey. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimize your Private Cloud with a Hybrid Service Delivery Model by Hewlett-Packard Company December 07, 2011 - (Free Research) When moving to the cloud, utilizing the latest solution can help ease the transition, enabling an agile set of service delivery capabilities across all IT domains. Read this white paper to learn more about how this technology utilizes a hybrid service delivery model to optimize the business value of your cloud. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Path to Business Intelligence Applications for Midsize Businesses by HP and Intel March 29, 2011 - (Free Research) In late 2010, a survey of over 400 senior finance executives in the US on the value of business intelligence (BI) applications was conducted by CFO Research Services (CRS). The results are very informative and can be found in this report. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tip Guide: Look past tools to make modernization efforts more agile by Hewlett-Packard Company November 21, 2011 - (Free Research) Read this SearchSOA.com tip guide to learn why organizations should look beyond tools for discovery and modernization efforts and look more towards an agile process. Learn why combining a modernization strategy with an agile approach will help organizations modernize more quickly and avoid common hurdles. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Rethinking Managed Print Services (MPS) by ComputerWeekly.com November 08, 2011 - (Free Research) This paper from Quocirca outlines the need for Managed Print Services (MPS)  and why organisations that are operating a heterogeneous print environment should consider an independent MPS provider to proactively manage and transform their print infrastructure. (ANALYST REPORT) GO TO ANALYST REPORT

The Effectiveness of Live Chat: A Research Study by LogMeIn, Inc. February 01, 2012 - (Free Research) Learn more about the effectiveness of and customer's thoughts about live chat technology from the results of this survey. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ERP vs. Project Based Solutions - Which Is Right For You? by IFS January 11, 2012 - (Free Research) In this white paper, learn why enterprise resouce planning (ERP) systems are emerging as an alternative to project-based solutions (PBSs). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best-In-Class Spend Management Hinges On Spend Analysis by Ariba, Inc. January 09, 2012 - (Free Research) This research report examines the crucial set of processes that encompass spend analysis by exploring the pressures, strategic actions and capabilities of 132 organizations surveyed globally in September 2011. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT matters again by ComputerWeekly.com December 01, 2011 - (Free Research) This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn. (IT BRIEFING) VIEW ABSTRACT | GO TO

CIO Challenges: The Best Defense is a Good Offense by Oracle Corporation January 22, 2011 - (Free Research) Read this white paper to learn how CIOs are building a foundation for a much more agile business that holds the potential for working in a more flexible way and enabling faster innovation by actively evaluating and experimenting with newer technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Vodcast – Aberdeen Report: To ERP or Not to ERP: In Manufacturing, It Isn't Even a Question by Sage Software January 16, 2012 - (Free Research) This videocast compares manufacturing organizations that have implemented an enterprise resource planning (ERP) system to those that have not. Discover the differences and what non-ERP manufacturers have to gain from deploying an ERP platform. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Forrester Report: Development Testing: A New Era In Software by Coverity November 23, 2011 - (Free Research) In August 2011, Forrester Consulting surveyed over 200 leading IT firms in North America and Europe to answer the question, “What are the implications of expanding testing in development, and what does it mean to development quality?”. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gartner: Decide now if you will become a money-making CIO by ComputerWeekly.com January 24, 2011 - (Free Research) This report from Gartner describes six distinctly different styles of "money-making CIO" that are likely to evolve between 2011 and 2020. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Intelligent Response Management Strategies for Managing Demand-Supply Networks by SAP America, Inc. July 31, 2011 - (Free Research) Read this Aberdeen Group report to discover the intelligent response management strategies used by top companies to effectively manage their increasingly complex, global demand-supply networks in 2011's uncertain economic times. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

International Transportation Management Benchmark Study:Winners See Strategic Value of Visibility by SAP America, Inc. January 27, 2012 - (Free Research) This third annual study examines how successful firms are managing international transportation and emerging trends in the industry. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What do cloud innovators really think? Get five cloud best practices by HP Software May 19, 2011 - (Free Research) This webcast reviews the results of a survey taken by cloud innovators and delves into five best practices to minimize the risk of introducing a cloud environment to the IT shop. Understand necessary steps to manage and secure physical, virtual, and cloud environments across the IT delivery chain and more. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Podcast: What cloud innovators really think, a HP CLOUD Webcast by HP Software May 20, 2011 - (Free Research) This podcast reviews the results of a survey taken by cloud innovators and delves into five best practices to minimize the risk of introducing a cloud environment to the IT shop. Understand necessary steps to manage and secure physical, virtual, and cloud environments across the IT delivery chain and more. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Solution Brief: Optimize your SQL Server deployments with Dell EqualLogic XVS by Dell, Inc. April 27, 2011 - (Free Research) Dell EqualLogic PS Series XVS arrays present a better option for meeting service level agreements while helping reduce costs. Read about the benefits in this solution brief. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Achieve Low Cost, Secure and Reliable Email with SaaS-based Unified Email Management by Mimecast April 01, 2011 - (Free Research) This Case Study assesses the deployment of Mimecast SaaS-based Unified Email Management (UEM) solution at Basic Energy Services, a renowned publicly traded oilfield services Company. IDC examines the effectiveness of the Mimecast solution and its services in meeting Basic Energy Services' needs and the reasons why the Mimecast solution was chosen. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc. September 22, 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc. January 04, 2012 - (Free Research) Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sell. Smarter. Thriving in the age of the empowered customer by IBM January 30, 2012 - (Free Research) Read this brief white paper and learn about some smarter commerce technologies available from IBM, including cross-channel selling, distributed order management, customer integration and collaboration and much more! You also will gain insight into different supply chain management platforms that IBM has to offer. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Smarter Commerce Manufacturing Interactive Guide by IBM January 30, 2012 - (Free Research) Smarter commerce is designed to help companies better integrate and more effectively manage their value chains. It aligns the buy, market, sell and service processes in a way that puts the customer at the center of decisions and actions, which can lead to greater customer loyalty, revenue and profit margin growth. (VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

HP Procurement Services: Boost Margins with Proven Global Spending Strategies by Hewlett-Packard Limited January 05, 2012 - (Free Research) Read this paper to learn more about HP's business processes services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Lessons Learned: Gain Control, Mitigate Risk and Be Agile by CSC January 27, 2012 - (Free Research) Why should customers be concerned about maintaining control over cloud services, and how should they accomplish this? Get key cloud lessons learned in this webcast. Explore topics such as the primary concerns in adopting private cloud, how to mitigate perceived cloud service risks and how to use cloud to increase agility. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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