Service Oriented Architecture (SOA) | Customer Relationship Management (CRM) | Application Integration | Virtualization | Application Management and Maintenance | Customer Service (General) | Customer Experience Management (CEM) | Business Intelligence Solutions | Supply Chain Management | Customer Data Integration

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A Revolution in Agility: Business Integration Through Service Oriented Architecture by Oracle Corporation August 01, 2008 - (Free Research) In today's rapidly changing business environment, organizations of all types face one common and persistent challenge: how to become—and remain—agile enough to satisfy ever-increasing customer expectations and accommodate new compliance mandates, all while staying ahead of the competition. The solution is building business based on SOA principles. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Retailing in a Social Media World by SAP America, Inc. March 24, 2011 - (Free Research) Wondering how you can use social media channels to join the conversation with your customers? Find out how software solutions can help you capture and analyze massive amounts of social media data and prepare individualized responses while integrating with your business software through a unified IT architecture. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Sheds Light on Tommy Bahama Customers by Infor CRM January 16, 2012 - (Free Research) Read this brief article to discover how this growing retail chain of "island fashion" utilizes their loyal customers and their information to keep their business going through the recession and beyond. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Seven Types of Power Problems by APC by Schneider Electric February 2009 - (Free Research) This white paper will describe the most common types of power disturbances, what can cause them, what they can do to your critical equipment, and how to safeguard your equipment, using the IEEE standards for describing power quality problems (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc. April 2007 - (Free Research) Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value – where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SAP Supports Applications on VMware Platform: An Industry Milestone by VMware, Inc. October 2008 - (Free Research) The partnership with SAP gives VMware the opportunity to address an additional large segment of the enterprise market, and enables SAP to sell its products on the industry-leading virtualization platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Business Intelligence Applications Overview by Oracle Corporation January 2011 - (Free Research) This paper explains how Oracle Business Intelligence (BI) Applications are complete, prebuilt BI solutions that deliver intuitive, role-based intelligence for everyone in an organization - from front line employees to senior management - that enable better decisions, actions, and business processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact September 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Jumpstart Your Cloud Initiatives with Automated Provisioning by CA Technologies. June 2011 - (Free Research) Data center virtualization and cloud computing strategies are being rapidly implemented across IT infrastructures. This white paper describes how virtualization and cloud initiatives are creating new types of management challenges across physical and virtual data center environments and how you can overcome these challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Comparing ERP And WMS Approaches For Effective Warehouse Management Operations by HighJump Software November 2011 - (Free Research) The effective management of your warehouse and fulfillment/distribution operations is critical to the ongoing success of your business—but you’re unsure whether to select your ERP’s warehouse module or a best-of-breed warehouse management system (WMS). This paper will help determine which type of solution is the best fit for your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Long-Term Data Protection and Retention: Finding the Correct Balance by Quantum Corporation March 2009 - (Free Research) Tape remains the most cost effective, energy efficient and reliable program technology for storing large amounts of inactive, off-line or near-line data while complimenting disk-based data protection and retention solutions. Read this paper and find out why. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sell. Smarter. Thriving in the age of the empowered customer by IBM January 2012 - (Free Research) Read this brief white paper and learn about some smarter commerce technologies available from IBM, including cross-channel selling, distributed order management, customer integration and collaboration and much more! You also will gain insight into different supply chain management platforms that IBM has to offer. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Social Sales Revolution by Salesforce.com February 2012 - (Free Research) This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%. (EBOOK) VIEW ABSTRACT | GO TO

Smarter Commerce for Consumer Electronics White Paper by IBM January 2012 - (Free Research) When we talk about the world becoming increasingly interconnected, instrumented and intelligent, the most ubiquitous example is the smartphone. It collects and disseminates data while its users are at home and on the go, serving up just as much socially driven info as static, always-there web content. This white paper outlines smarter commerce. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Smarter Commerce Manufacturing Interactive Guide by IBM January 2012 - (Free Research) Smarter commerce is designed to help companies better integrate and more effectively manage their value chains. It aligns the buy, market, sell and service processes in a way that puts the customer at the center of decisions and actions, which can lead to greater customer loyalty, revenue and profit margin growth. (VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

10 Critical Questions to Ask a Manufacturing ERP Vendor by Plex Systems October 2010 - (Free Research) Choosing the right ERP solution for your manufacturing operations is a very important decision, one that you will be forced to live with for years to come. Learn the key elements that need to be evaluated. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Critical Questions to Ask a Manufacturing ERP Vendor by ComputerWeekly.com October 2010 - (Free Research) Choosing the right ERP solution for your manufacturing operations is a very important decision, one that you will be forced to live with for years to come. Learn the key elements that need to be evaluated. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

UPS Operating Modes: A Global Standard by Liebert Corporation April 2011 - (Free Research) Uninterruptible Power Supply (UPS) terminology is a complex subject, often made more confusing by the competing marketing claims of various manufacturers. This paper explains this terminology and discusses the capabilities and limitations of the various classifications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

3 Things Business Decision Makers Need To Know About SOA by IFS January 2012 - (Free Research) In this white paper, uncover the three most important things you should know about service-oriented architecture (SOA) in order to be sure you are getting the most efficient and effective performance out of your enterprise application architecture. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Creating a Fit for Purpose Network Architecture by Avaya June 2011 - (Free Research) The Data Center of the future can't be built upon the technology of the past. In this white paper, learn from Gartner how a virtual network architecture from Avaya can reduce costs, and complexity, enabling an agile enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ALM eBook by Hewlett-Packard Company November 2011 - (Free Research) Read this e-book to learn how to approach application lifecycle management (ALM) in order to deliver the timely, effective, modern applications that real business outcomes rely on. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SearchSOA.com Interactive Classroom: Application Modernization Strategy by Hewlett-Packard Company November 2011 - (Free Research) In modernizing their applications, enterprises want faster integrations, using SOA only when it is pragmatic. They still wrapper mainframes with services, but they are also migrating functions within the mainframe portfolio. Check out this expert advice to learn how to implement both complex and simple integrations for the short and long term. (RESOURCE CENTER) VIEW ABSTRACT | GO TO

SOA Strategy: A Comprehensive Yet Flexible Suite for a Pervasive Architecture by Oracle Corporation April 2008 - (Free Research) This paper looks at some of the advantages of implementing SOA with a suite strategy, and specifically focuses on the Oracle SOA Suite of products. Then by briefly highlighting the experiences of a major SOA installation, shows how the suite strategy paid off for one global customer. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Special report on SAP by ComputerWeekly.com December 2010 - (Free Research) Enterprise resource leader, SAP founded in 1972, is facing the slow death of traditional on-premise ERP. Customers with shrinking IT budgets are opting to outsource more of their core business systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Effectiveness of Live Chat: A Research Study by LogMeIn, Inc. February 2012 - (Free Research) Learn more about the effectiveness of and customer's thoughts about live chat technology from the results of this survey. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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