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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Lean Manufacturing by IFS
January 11, 2012 - (Free Research) This paper illustrates how IFS Applications support lean principles, particularly in the many manufacturing environments that require both rate-based and order-based shop floor execution. This hybrid approach lets you go lean step by step, as you are able, not because an inflexible system forces you to do so.
Accenture Technology Vision 2012 by ComputerWeekly.com
January 23, 2012 - (Free Research) Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012.
Certifiedmail Managed Service by DataMotion
February 08, 2011 - (Free Research) Schalleur, Devine & Surgent (SDS) is a mid‐sized Certified Public Accounting agency with over 30 employees comprised of CPAs and other certified professionals based in Devon, Pennsylvania.
Business Agility and the True Economics of Cloud Computing by VMware, Inc.
February 2012 - (Free Research) Beyond cost reduction, demonstrating the true value of cloud computing has its challenges. This paper, based on global research, reveals a direct link between cloud computing and business agility—how business outcomes are associated with agility, the role of IT for agile companies and the importance of cloud computing to business leaders.
Serena Service Manager: Demo by SERENA Software, Inc.
April 2012 - (Free Research) This webcast demonstrates how Serena Service Manager offers a powerful, process based approach to orchestrating IT Service Management (ITSM). It provides end-to-end service visibility, unifies the IT service delivery experience, and is flexible and adaptable to changing business needs.
6 Ways to Justify Prices and Rein in Costs with Enterprise Software by Epicor Software Corporation
May 2012 - (Free Research) <p>Read this white paper to learn how medical manufacturers are using enterprise resource planning (ERP) software to reduce the costs of their operations as well as justify current prices to insurers based on success rates and patient value.</p>
Podcast: Cloud computing options for manufacturing IT demystified by SAP America, Inc.
May 2012 - (Free Research) Listen to this podcast with Forrester Research principal analyst Liz Hebert to learn about the cloud-based enterprise resource planning (ERP) and supply chain management application options available to today's manufacturers. Get tips on software selection and integration.
E-Book - Cloud Computing: What It Can Do for Your Manufacturing Supply by SAP America, Inc.
May 2012 - (Free Research) Cloud-based manufacturing applications have exploded onto the market, and with so much hype, determining their suitability and usefulness can be tricky. Read this expert e-book to get tips on how the cloud can be leveraged for ERP, supply chain management, and global inventory management, and learn what to look out for in a still-maturing market.
ERP in Manufacturing 2011 Defining the ERP Strategy by Epicor Software Corporation
March 2012 - (Free Research) This Aberdeen benchmark report takes a look back at enterprise resource planning (ERP) system trends in 2011. Learn how manufacturers performed based on their ERP implementations and the impact of their overall ERP strategies.
Top considerations for implementing SaaS ERP by Plex Systems
April 2012 - (Free Research) Read this expert e-guide to find best practices for integrating cloud-based customer relationship management (CRM) applications with on-premise ERP systems.
Why the Cloud Is More Than Hot Air for the Manufacturing Enterprise by Plex Systems
March 2012 - (Free Research) Manufacturers still have legitimate reservations about cloud-based enterprise resource planning (ERP) when it comes to scaling and customization, business continuity, and proprietary data security. Read this white paper to find out if cloud-based ERP can address these concerns.
You Can't Have Self-service BI Without Self-service DI by Quest Software
May 2012 - (Free Research) This paper discusses the direct relationship of self-service business intelligence (BI) and self-service data integration (DI) and explores how to build a complete self-service solution that provides enhanced visibility and flexibility for integrating, cleansing and analyzing data with ease.
Winshuttle Pays Off for HR Department at Southwark Council by Winshuttle, LLC
May 2012 - (Free Research) Human resources (HR) departments in large companies often struggle with keeping track of employees and paperwork while maintaining efficiency. Read this brief case study to discover how you can improve efficiency by minimizing SAP data entry in the HR department with the help of Winshuttle Transaction, an automated data entry system.
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