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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Agile automation: How to test in fast-paced Agile cycles
by Hewlett-Packard Company
August 15, 2011 - (Free Research) This white paper introduces strategies for the successful automation of QA testing in agile software development. Inside, discover the innovative strategies which make it possible to achieve automated testing without sacrificing speed or quality.
Streamline, Speed and Secure the Supply Chain With Managed File Transfer by SEEBURGER
December 31, 2011 - (Free Research) Your enterprise has invested heavily in SAP. But data exchange restrictions caused by large data files, FTP spaghetti and unreliable network connections create long waits, limit your ability to send and receive information, and raise costs and risks. Read this paper to find out how Managed File Transfer ensures your data flow is secure and speedy.
How Dell Helps You Quickly Realize the Benefits of an Exchange Migration by Dell, Inc. and Intel
April 12, 2012 - (Free Research) <p>Many organizations have put off upgrades to Exchange 2010, despite an array of reasons - both well known and less obvious to IT pros - to migrate to this enhanced server version. This white paper describes the salient characteristics of Exchange 2010 and differentiates between three types of deployment models.</p>
Preventing Change Management Process Bottlenecks by SERENA Software, Inc.
May 01, 2012 - (Free Research) In this expert e-brief discover the answers to every CIOs top change management questions. Uncover strategies for keeping up with the rapid pace of change management, how much of the change management process should be automated, how to speed up the change management process to keep pace with business demands, and much more.
Key Strategies for IT Success in Today's Distribution Environment by Epicor Software Corporation
October 21, 2011 - (Free Research) This white paper provides high level definitions, opportunity identification, and future potentials for: Service Oriented Architecture (SOA), Software as a Service (SaaS), Enterprise Resource Planning (ERP) Anytime, Anywhere Availability, Mobile Devices, Web 2.0, and Report Cards or Balanced Scorecards as a Business Intelligence (BI) capability.
Process Automation Enables Efficient Governance, Risk, and Compliance
by Epicor Software Corporation
March 25, 2011 - (Free Research) This paper presents a low risk, high impact approach to gaining control of regulatory compliance. The procedures, tasks, and behaviors that bear upon compliance can be overwhelming. Yet organizations that can master these activities, operate more efficiently, compete more effectively, and build their brands. Learn how GRC technologies can help.
Troubleshooting Slow Networks with Wireshark by Global Knowledge
May 13, 2009 - (Free Research) In this white paper, we examine how to use Wireshark, the world's most popular open-source network analyzer, to troubleshoot some of the top causes of poor network performance, including high latency, packet loss, inefficient window sizes, intercepting devices, and application dependencies.
Dell Advanced Infrastructure Manager: Simplifying development & test operations by Dell, Inc. and Intel
April 26, 2011 - (Free Research) Do you have a large, complex set of interconnected, multi-tier applications that need ongoing development and testing? Spending too much time and resources setting up physical machines and resetting them than actually doing development and testing? Do you lack sufficient machines to test your multi-tier applications the right way? You're not alone.
Become a More Demand-Driven Organization by SAP America, Inc.
September 30, 2011 - (Free Research) Today’s global supply chains are marked by lack of visibility and long decision-making times that make it difficult to plan and execute with the speed and precision required by today's volatile markets. This paper explains how to establish a highly collaborative, demand-driven planning process that will help you overcome these modern challenges.
EMA white paper – Business Intelligence for the Business of IT by Hewlett-Packard Company
November 23, 2011 - (Free Research) Many companies' IT operations could function at a higher level but they lack proper management. Read this paper now to learn how you can use business intelligence (BI) and applied analytics to improve your IT operations processes.
Application Performance Management: The End User is King by CA Technologies.
May 01, 2012 - (Free Research) Access this resource to discover the ways that application performance management (APM) creates an agile IT environment that offers measurable benefits, including improved end-user satisfaction, increased efficiency, and greater support of business objectives.
Modular Data Centers Provide an Agile Response to Change by IBM
November 16, 2010 - (Free Research) Read this white paper to learn how moving to modular data center design can deliver significant benefits that can help organizations adapt to change, and provide flexibility to match short-term capacity requirements with long-term growth, and to do so in a cost-effective manner.
Find the most effective cloud services for your business by HP & Intel
October 21, 2011 - (Free Research) HP is driving the evolution of what we call the Instant-On Enterprise. It is an enterprise that embeds technology into everything it does to better serve citizens, partners, employees, and clients.
Don’t Just Manage Your Trade Promotions — Optimize Them by SAP America, Inc.
September 30, 2011 - (Free Research) Read this paper to learn how the new SAP Trade Promotion Optimization application can help you optimize your trade promotions with smart, data-driven decisions, improve your trade spend, increase sales performance, and speed return on investment.
Lending and Credit Solution Brief by ILOG, an IBM Company
April 2008 - (Free Research) This white paper discusses approaches for enabling greater product agility and efficiency in credit decisions, improving customer retention and attracting a higher number of new consumers.
AmerisourceBergen Partners with SAP to Accelerate Order Fulfillment and Delivery by SAP America, Inc.
March 2012 - (Free Research) Read this paper to learn how AmerisourceBergen enlisted the help of SAP to replace its aging technology infrastructure and move to robust, scalable, integrated enterprise resource planning (ERP) platform that has allowed the company to re-engineer its entire customer user experience to offer lightning-fast ordering and seamless fulfillment.
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